Terms and Conditions:
This document outlines the key policies and agreements for members of Crowns Gym Beckenham.
By signing our membership waiver, you confirm your understanding and acceptance of these terms.
1. Agreement to Terms and Conditions
It is a condition of us allowing you to obtain a Membership and/or enter our Facility that you agree to our Terms and Conditions.
By obtaining a Membership or otherwise physically entering the Studio, you agree to be bound by the Terms and Conditions. If you do not agree with these Terms and Conditions, you will not be able obtain a Membership or enter the Facility.
2. Amendments to Terms and Conditions
These Terms and Conditions can be amended by Crowns Gym Beckenham at any time. We will notify you in writing of any changes via email, on our website, or otherwise at the facility. You should familiarise yourself with these Terms and Conditions and check for updates regularly.
3. Refusal of Entry or Ejection
Crowns Gym reserves the right to refuse entry to or eject you from our facility for safety reasons or any other reason. Owners and/or instructors reserve the right to turn clients away if they do not have the correct medical clearance.
4. Participation at Own Risk
Participating in any form of exercise at our facility is done entirely at your own risk. Members are advised to seek medical advice prior to commencing any exercise program if they are in any doubt about their ability to engage in exercise.
5. Health and Medical Information
You must inform any instructor if there is any risk to your health by participating in any activity, including but not limited to existing injuries, muscle soreness or discomfort, and pregnancy prior to commencement. If you have a medical condition, we strongly advise that you seek approval from a medical practitioner to participate in any classes. Participation in exercise with a medical condition is done entirely at your own risk.
6. Personal Belongings
We are not responsible for the safekeeping of your personal belongings. We recommend that you only bring items which are necessary for the duration of your visit.
7. Changes to Studio Opening Hours
We reserve the right to change our opening hours at any time without notice to you. You will be notified of any permanent changes to our opening hours.
8. Third-Party Client Management Software
We use a third-party client management software known as “Glofox.” Payment must be made prior to making a booking. All bookings are made via the Glofox platform or the Crowns Gym website. To create a Membership or book a class, your personal information will be provided to Glofox. The collection and use of personal information by Glofox is governed by Glofox’s privacy policy.
9. Class Minimum and Cancellations
A minimum of two people is required for a class to proceed. You will be contacted via text, phone, or email 2 hours prior to the start of class should it need to be cancelled, and your session will be refunded.
If a class is full, you can sign up for the waitlist. If a spot becomes available, you will be notified by email or text offering you a place in the class. You have 2 hours to accept the position; otherwise, the spot will be offered to the next client.
10. Lateness and Refunds
Out of consideration for the instructor and other clients, please do not be late. If you are more than 5 minutes late for a class, your spot may be given to a waitlisted or standby client, and you may not be able to attend. There will be no refunds if you miss a class due to lateness.
11. Crowns Memberships and Prices
Please refer to our Third-Party Client Management Software GloFox for latest updates on membership prices. Packs and Sessions are non-refundable and non-transferable. Packs can be extended if you are injured, in which case a medical certificate will be required. Extensions due to medical reasons must be requested before the expiry date.
12. Single Class Purchases
Single session purchases are valid for 1 month from the purchase date. Sessions are non-refundable and non-transferable.
13. Non-transferable Sessions
Sessions cannot be transferred to another individual and cannot be used by another person. If someone other than you has booked into the class and arrives to use the session, they will be asked to create an account and purchase their own session.
14. Gift Vouchers
Gift Vouchers can be used for memberships or fitness classes. Gift Vouchers may also be distributed as part of a marketing or promotional campaign. Gift Vouchers are non-transferable, not redeemable for cash, and expire by the date specified. We are not responsible for the loss or theft of Gift Vouchers, and unredeemed balances are non-refundable.
15. Liability Waiver
By entering Crowns Gym Beckenham, you agree to release Crowns Gym from all claims relating to membership, participation in any class, or from otherwise entering the Studio. To the extent permitted by law, Crowns Gym will not be liable for injury, illness, damage, or loss sustained in relation to membership or participation in any class.
In the event that Clause 19 is not enforceable, Crowns Gym’s maximum aggregate liability shall not exceed the membership fees paid by you in the past 12 months.
16. Indemnity
You agree to indemnify Crowns Gym from all direct, reasonable, and quantifiable loss or damage suffered by Crowns Gym as a result of you breaching these Terms and Conditions.
MEMBERSHIP TERMS AND CONDITIONS
1. Eligibility for Membership
To obtain a membership, you must be over 18 years of age.
Note: Gym access is restricted to individuals 18 and older, except for supervised children’s classes specifically designed for younger participants.
2. Finality of Membership Sale
The sale of a membership is final. To the extent permitted by law, we do not offer any refunds for change of mind, user error, injury, illness, change of address, or any other reason.
3. Price Increases
We reserve the right to increase fees for ongoing memberships at any time. You will be notified in writing of any pricing changes, and you authorise us to debit any increase fee amounts from your nominated bank account.
4. Introductory Offer
The Intro Offer is valid for 31 days from activation (which occurs when you first book or attend a class). The Intro Offer is for new clients only and cannot be extended or combined with other offers.
If you purchase a pack or a casual class, the Intro Offer will no longer be available.
5. Membership Cycle and Payments
All memberships operate on a monthly cycle. Payment will continue unless you notify us of a cancellation (see below).
MEMBERSHIP SUSPENSIONS AND CANCELLATIONS
1. Suspension or Cancellation
• A minimum of one month’s written notice is required to cancel or pause your membership.
• In case of long-term or permanent injury, membership can be terminated upon written confirmation from a medical doctor.
2. Membership Termination
Crowns Gym reserves the right to terminate any membership immediately for inappropriate, offensive, or illegal behaviour occurring on our premises or directed at staff or members.
3. Class Cancellations and Penalties Policy
– Cancellation Window:
You must cancel at least 2 hours before the class start time through our online booking system to avoid penalties.
– Strike System:
A 3-strike policy is in place for late cancellations (within 2 hours of the class) and no-shows.
For Memberships, Intro Offers, or Casual Classes, any missed or late-cancelled sessions will be deducted from your account.
– Waitlist Cancellations:
The same cancellation rules apply if you’re booked into a class via the waitlist. By booking a class or obtaining a membership, you automatically agree to the above Terms and Conditions.
Important Notice
This information is outlined in our waiver for members to sign.